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Process:
Maintenance services
The advanced products and solutions require comprehensive and careful maintenance.
01.
General informations

Maintenance services ensure:

  • 24h access to the problem/failure reporting channel,
  • guaranteed time of reaction to the reported problem/failure,
  • guaranteed time of failure repair/introduction of the so-called bypass, until the complete repair of the failure is performed,
  • possibility of tracking the status of reports in the service-desk system.

Nowadays, more and more businesses and organisations focus on the most effective execution of their basic tasks. At the same time, they delegate support tasks to external companies that specialise in particular areas. Apius offers its Clients a range of maintenance services, starting from help-desk services, through management of selected systems (Managed Service), ending with full outsourcing of IT services.

The range of services is adapted to each Client. However, the most frequently used maintenance service packages include:

  • monitoring of Client's services, applications and systems,
  • change management,
  • detection of problems and failures,
  • troubleshooting,
  • IT environment documentation management,
  • development planning (capacity planning).
02.
Check out all services we offer
03.
Areas of activity
IP communication
Secure and user-friendly IP communication ensures effective and smart management.
Information security
The effective functioning of a company requires an efficient and secured IT system.
Interested in Our Services?
04.
See also